Conner Will
Team Leader
Minnesota Collegiate Cyber
Defense Competition (CCDC)
Anoka Technical College
Experienced, efficient, and dependable Network and Systems Administrator with 8+ years
of customer service and leadership experience and 2+ years of IT experience. As a quick
learner, I am efficient at mastering new emerging technology. I am equally successful in
both team and self-directed settings and proficient in a range of computer systems,
languages, tools, and testing methodologies. I embody critical thinking, task prioritization,
excellent inter-personal communication, and documenting skills.
Network Security
Linux Servers
Microsoft Servers
Programming / Scripting
Active Directory
Cisco Routing and Switching
Microsoft Office
Problem Resolution
Project Management
CompTIA Security+ Certification (SY0-601)
November 2021 November 2024
Anoka Technical College | Anoka, MN / 2020
Associate of Applied Science (AAS) Network Management and Security
December 2019 May 2020
IT System Administrator Corporate Technologies • Eden Prairie, MN
June 2021 October 2021
Maintained system health and security of computers, servers, and networks to
provide dependable access and availability to both onsite and remote users.
Authored and implemented scripts to automate redundant tasks.
Performed routine system improvements, such as upgrades based on evolving
business and end-user requirements.
Logged IT asset usage to plan for future IT investments and upgrades.
Planned data backup and disaster recovery strategies of system infrastructure.
Tier II Help Desk Technician • Corporate Technologies • Eden Prairie, MN
April 2021 June 2021
Troubleshooted and resolved technical issues that compromised system
performance or access to critical services for hundreds of companies nationwide.
Executed various automation techniques, including maintenance automation and
network security scripting to maintain servers, systems, and workstations, keeping
networks fully operational and secure during peak periods.
Created and developed scripts and support documentation which leveraged
system features, automated repetitive tasks, and found resolutions to questions
without intervention or delay.
Help Desk Technician • Corporate Technologies • Eden Prairie, MN
June 2020 April 2021
Provided network, system, and end-user troubleshooting for Windows, Linux, and
Mac systems.
Consistently performed in the top quartile in calls per day and average ticket time.
Determined the best solution to issues based on details provided by customers.
Provided accurate information on IT products and services.
Recorded effective notes of events and their resolutions.
Information Technology Tutor • Anoka Technical College • Anoka, MN
December 2019 May 2020
Organized, planned, and delivered academic instruction to assist students in
mastering weak areas.
Individualized and tailored my teaching style to the needs of students.
Demonstrated strong interpersonal skills to help students achieve and succeed in
their courses.
Server • Matthews Family Restaurant • Circle Pines, MN
November 2013 January 2020
Exhibited proficiency in sequence-of-service best practices.
Displayed exceptional customer service skills
Mastered winning over difficult guests
Quickly memorized menus, daily specials, and restaurant schematics